As a professional in the sports and outdoor industry, I was recently dissatisfied with MAKOTO's web store. The product selection is solid, however the website design leaves much to be desired in terms of usability. The checkout process is cumbersome and time-consuming, and the user experience might be improved. In addition, their customer support is terrible, with inattentive agents that do nothing to help. Overall, I would not suggest MAKOTO to anyone seeking a simple and pleasurable online shopping experience in the outdoor recreation sector.