I've always enjoyed decorating the notes and cards I send my friends and family with stickers and the colorful artwork I draw, but have only recently switched to wax seals/ stamp daring. After looking at many sellers and checking prices, this set was the best for the price, had the best choice of colors and came with a storage box and small mixing spoon. (I really wanted to mix the wax for the tie-dye effect) As you can see in the picture, the tie-dye effect came out well (I used red, white and blue for the 4th of July. NOTE: next time just add the wax to the Melt and allow the colors to blend naturally as the wax pours out to preserve the brightness of each of the individual colors.) My print turned out a little more "purple" than I wanted as I stirred the wax so it melted. , not noticing how easily the small granules melted into a syrupy consistency. Unfortunately, while cleaning the black candle soot from the bottom of the melting spoon (after the first use), the shell literally broke off right in my fingers. . I immediately contacted the seller and asked if they could send a replacement spoon. Her reply was prompt. Unfortunately they cannot provide a replacement spoon but are happy to refund my $5 as a goodwill gesture so I can purchase the spoon from another seller instead. I agreed and within 48 hours my account was credited. I was very grateful to the seller for not having to return the money. However, their prompt response and quick resolution of the issue demonstrated efficient and satisfactory customer service that brought them more value than they probably intended. I took the time to write this review of my own free will because I value good service. Yes, maybe the spoon was cheap, or I just got one with a weak tip. But I can honestly say that the rest of the product (wax granules, storage box) is worth the money I paid and the customer service I received was A++++ Wax granule quality: 5***** Color range of wax pellets: 5** *** Quality Plastic Box: 5***** Quality Wax Melts: 5***** Quality Spoons: 1 * Customer Service / Business Integrity: 5*****
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