I found this software to be very easy to use with no complications at all. It's quick and reliable when converting videos from one format into another. The support is also excellent! If it wasn't for their customer service team there would have been nothing stopping me using this product. There are not any downsides that i can see other than the price which may deter some users. We were having problems with video files being too big or small so we needed something that could convert them without causing damage. This did just what we wanted - converted our files in seconds and allowed us to get back to work faster!