The customer support has been wonderful! My last exchange with their team was so refreshing I felt this had to be the best software out there for email marketing automation right now. It's not very intuitive if you are new to using it but once comfortable it will get your emails flowing. There is nothing that we're missing yet but they keep adding more features all the time. Their support staff really listens to what you have to say and helps develop solutions to problems as opposed to just answering questions. We've realized how much easier mailings are when combined within one platform. Our email lists have become larger allowing us to target our messages better than ever before.