I like how easy it was for my employees of all experience levels (from entry level up through very senior)to use this product without needing any training at first time usage! It's not too complicated but has enough features so you don't need lotsa support help in order make sure your using everything correctly when solving issues with customers or clients who are having problems/issues as well - also helps keep everyone organized because they can log their own work into each ticket assigned them which makes accountability easier than ever before!! There really isn’t anything i dislike about rcOn Track other then maybe some minor UI things could be improved upon such as moving items around within tabs would sometimes cause confusion while trying figure out what needs done next etc.. But overall we couldn;' t live wirhout our rCOTmplnment platform anymore now due its easeofuse nd ability foour staff members regardless if newbies thru veterans alike.