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United Arab Emirates, Abu Dhabi
1 Level
757 Review
50 Karma

Review on Lenink by Robert Mac

Revainrating 2 out of 5

The "Commitment " of Lenink to Ensuring That Customers Are Satisfied Falls Completely Flat

I have to tell you, Lenink, that I'm extremely dissatisfied with this. Although it is stated on your website that you are "committed" to providing customers with the best products at prices that are competitive, my most recent experience indicates that this is not the case. Shall we begin with the merchandise, if you don't mind? I placed an order for a few items that appeared to be of high quality on your website; however, when the items arrived, I found that they were about as practical as a chocolate teacup. Low-quality components, sloppy craftsmanship, and the pictures are completely inaccurate in describing the product. You call those prices competitive? Don't even get me started on the prices! I've seen more affordable prices at a luxury boutique. My interactions with your customer service representatives were, by far, the most aggravating portion of the whole experience. While I was on hold to communicate with a representative, I feel like a decade passed by while I was waiting. And when I was eventually able to speak to someone, the representative was about as helpful as giving a fish a bicycle. They showed absolutely no interest in my problems and gave me no suggestions for how to solve the issue I was having. It seemed as if they weren't even interested in my company's affairs. Your assertion, Lenink, that you are dedicated to ensuring complete gratification for your clients doesn't convince me nearly as much as the pledges that politicians make. I will not be shopping with you again, and I strongly recommend that other people seek elsewhere for high-quality goods and genuine assistance with their purchases.

Pros
  • Affordable Costs
Cons
  • Shipping problems