I like how easy it was just by logging into my account that this service became available with me at no additional cost! The support staff are also very friendly which makes interacting really simple (and not having questions go unanswered).
Nothing so far - but we're still using them during our beta testing phase of their product line up before going live later next year 2018/2019 time frame. We've been able solve all problems quickly without needing much assistance from anyone else within IT or tech department since they were here when needed us first hand via phone call / chat etc..