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China
1 Level
734 Review
32 Karma

Review on ARRAROWN by Ken Cudal

Revainrating 2 out of 5

ARRAROWN: Unsatisfactory Products and Unsatisfactory Service to Customers

ARRAROWN was recently the vendor from which I acquired a number of remote-controlled toys and games, and I must say that I was extremely dissatisfied with the entire transaction. The products I ordered were of low quality, and I had to throw away a good number of them because they stopped functioning after only a few uses. When I tried to contact their customer service department, I was met with representatives who were unable to assist me and who did not respond to my inquiries. They refused to address my concerns and provided no solutions or other options for dealing with the malfunctioning products I had purchased. In addition, I found it difficult to navigate their website because the layout was cluttered and the purchasing process was unclear. Shipping times were also very long, taking significantly longer than expected for products to appear at their destinations. My interactions with ARRAROWN, on the whole, did not live up to my expectations in any way. It is not recommended to buy products from this business because both the products and the customer service are of a low quality and the company does not care about its customers. Because there are other retailers that offer significantly superior choices for radio-controlled toys and games, I do not intend to continue doing business with the current one.

Pros
  • Website that is friendly to users and has simple navigation.
Cons
  • There may be delays in the shipping process.