Review on Photogenic Mount Studio Flash Compatible Softbox - Fotodiox EZ-Pro 12X56In Quick Collapse by Charles Fowler

If you had asked my a month ago, I would have given this a 1 star rating. BUT, Fotodiox customer service was awesome. I first ordered this softbox and it took several weeks to arrive. After it arrived the speedring would not fit on my Photogenic Lights. I sent it back and ordered again thinking the wrong speedring was shipped. Second softbox arrived with the same issue. So, I wrote them about my issues. They told me that they had reports of the problem and that they could send me the fix. Well, I had already ordered a replacement speedring directly from Fotodiox and once it arrived, it fit fine. I emailed them the good news and they offered to refund me the cost of the replacement speedring. They refunded my account within the hour. So, I am a happy photographer with a product that is so easy to set up and produces wonderful light. Their customer service saved the day and I highly endorse this product. I reduced by one star for the lack of quality control in the first place. Thank you Fotodiox for a prompt, friendly and proper resolution to this strange issue.