Got scammed in Las Vegas and bought six RLX Bluetooth headsets and other items; I should have known better, but this was an easy way to finish my Christmas list. A set I kept for myself broke during fitting on first use. I connected them together and was able to use them for a while but now they won't connect and won't turn on. They came with a "free" guarantee when I bought them, but they cost $37 to ship to you, which I think is more than they're worth. The only way to contact RLX is via email so I emailed customer service to let them know that I had spent a significant amount of money on all the RLX items I had purchased and asked them to new pair to ship for free or at least at a reasonable price discount. . Their response was a total slap, directing me to their warranty policy and including other "great offers" they currently have - AMAZING. The sound and range are pretty good, but they're not comfortable at all and their customer service doesn't exist, very disappointed!
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