I am very satisfied with this product. I recommend READING THE INSTRUCTIONS. You must measure your space before assembly. I think the instructions were missing a few details or we were (probably we were). I know we don't read the label on the top pole which clearly says this is a voltage pole. You just have to pull it out at the top once you twist it to lock (the label says which way to twist). It takes a few twists to lock, but it will get there. Just take your time and use your common sense, it will be an easy install. We took him to the bathroom probably 8 times to make sure the bars fit and the baskets were in the right place. We only had to use the top, 1 middle and bottom bar. I think some people think they should use them all. The baskets went very easily. I would recommend before tightening the baskets, grab a pole and make sure they are in the right spot for you. The hardware will break if you keep screwing and unscrewing it. I love the color and the product itself is very durable. My main concern was that the baskets would be fragile, but they are very strong. We recommend.
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