I bought this model to replace the same model that just stopped working. I've been using it for several years and am amazed at how it works. The new one didn't work properly out of the box. Properly ground coffee should brew in the espresso range. I used a Breville coffee grinder and still couldn't get the drink right. Then the "Clean Now" light came on. I cleaned the car as described in the manual, but the light does not go out. I've only had this machine for 3 months. What a disappointment. To update. When I read reviews like this I want to see justice. Does the problem lie with the operator and/or is the company behind the faulty product? In this case, it is not an operator error. I called Breville. After a few questions, the operator agreed to send me a new car. The new machine works perfectly and the replacement process was relatively painless.
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