The customer support team are fantastic! Always very helpful, quick responses when needed etc. I have had some issues with my account recently but they were fixed quickly which was great as it meant i didn't lose any subscribers or revenue while we sorted out what happened - so that's always good news for me!! They're also running an ongoing campaign at present where you can earn extra money from your channel if people like / subscribe too much over certain periods of time (eg monthly). As this isn't something offered in every subscription package there may be other things not available depending upon how large/small your business size is compared to others using ventuos services? But overall our experience has been positive up until now. We've found them easy enough to use yet robust once set-up correctly and managed properly within terms & conditions.