The best part of this platform is that it has a lot of integrations with other tools like Salesforce, Box etc., which makes life easier for us to work with multiple applications in one place. I have faced few issues while using this tool but they were resolved very quickly by their support team. It's a great product from a reputed vendor who are known for quality products and services. We use this software to connect our various data sources (SalesForce, Zendesk) so as to get more insights into customer behaviour and improve overall experience.