Five stars for the backpack itself, the backpack is awesome and my buddy just loves it. This is more of an overview of the warehouse/open box transaction process than the product itself. Luckily my son loves this backpack and doesn't lose sight of it or I will ask for a return and replacement. I often buy stocks/open boxes. I have never been disappointed with what I have received and this is a great way to save some money on a product that I want or need. I will also say that it may be partly my fault for not checking it when I received it but I saved it for my son's birthday which was today. Tags are attached or included, and if you look inside, they've clearly been changed. I can only guess that there was a label on the inside of the main pocket and in its place a few small holes in the shape of a rectangle and a small felt-tip pen. LAME. Now the ad I bought said the item was new and the packaging was damaged. However, it's clearly neither one nor the other, someone used it and brought it back (doubtful). I am completely disappointed that the QC Revain missed the mark, I paid almost full price for a used backpack. If I found this needed I would have paid a lot less and wouldn't be offended that I was tricked into expanding on Revain.
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