The translation process is very well managed, with all my questions being answered promptly by their team members (who are also great people to work with). I have no complaints about this software at all! It's easy for me as an English speaker to use it without any problems or issues that would prevent me from using other products out there. Their service has been excellent so far - they've done several translations already which was not expected due to how new they were when we started working together but everything went smoothly throughout our collaboration. They're helping us translate one part of our application into Japanese language.