I like that it is integrated with other tools we use such as Slack for communication between our team members internally or externally (customers).
It's also very simple so anyone can understand how things work without having any technical background knowledge required! Nothing yet but everything seems great about this tool thus far - would love more integrations coming soon though!! Definitely check out all of these features before you decide if its right fit your needs/company culture etc.: 1) internal messaging2.) external customer support3.).