This is my 4th e-bike switch but first time with a product from this company. What we liked: 1. All parts came as stated, nothing was missing and everything worked fine2. The engine is powerful and can get you up some pretty steep hills3. KT LCD and the information it provides (miles per hour, battery level, total distance, etc.)4. The motor is quiet when pedaling. The wiring is pretty intuitive6. Delivery was fast, I didn't have to wait a week to get 7. The controller pocket was large enough to hold the controller and extra cables8. Thumb throttle works great9. Five levels of PAS (pedal assist) Things that could be better: 1. Cassette is not included, you need to bring your own (should be specified in the product information)2. The battery cables from the controller are too short, you need to add your own cables and connectors to have enough length to connect to the battery3. The instruction manual is pretty minimal, you need more details on how to identify the wires from the controller and how to update your LCD (I decided to watch a video on You Tube to understand this) 4. While the motor is quiet when pedaling, it does the motor makes noises when coasting.
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