Review on 💡 TrueLumen 24-Inch Pro LED Strip Light, 8,000K Sun White, Canopy Brackets Included by Lisa Collins

My original review was not about the product, it was about the manufacturer Current. I updated this review in May 2013 to also cover the product. This lamp has now been in operation for almost two years. It has done a good job and provides enough light for my entire freshwater aquarium. He didn't disappoint. You might be lucky too. I found it superior to their previous product in every way. I didn't want to buy it because I was very dissatisfied with the manufacturer. This was the best product available for my specific application. As I explained in my original review, I have previous generation Powerbrite LED systems. I have 2 10K modules, about 16 months old (one year warranty) and one module has just failed - two of the four LEDs have failed (so far). The other module still works fine, so I guess I have a defective module. . OK, it happens. This is always particularly annoying when it happens just a few days before the warranty expires. Since it's really only a short time before the end of the warranty, I contacted support to see if it could be fixed. no And it cannot be replaced since this model is discontinued. Too bad. throw everything away Overall, prior to failure, I was relatively happy with the product, which I felt was a very early LED solution - I was one of the early adopters. But the company is a whole different story. I contacted customer service expecting that they would do anything to make me happier or at least feel better about doing business with their company. Support was professional but offered no more than "Sorry, I can't help you. "And it's kind of a total loss really because I can't even transfer the old power supply to their current offerings. For me, as a dissatisfied consumer, an amazing gap is that there is no way to provide the company with feedback about my consumer experience. I think it's another immature high-tech company with a tech focus that's really just focused on new product development. Line. Based on my experience, I can warn potential buyers that if you run into problems, Current might not offer much support for what they're selling. And the year goes by pretty quickly these days. I would like to write to the CEO to very politely share my experience with his company's product and why I decided to replace it with another manufacturer's product. It takes my personal time and energy, but I often do it just to make sure management has a good picture of what's going on inside. the company they run. He/she is untraceable - it's not really an individual - and the company doesn't provide avenues for customer feedback. I have a support message asking who I can contact with my opinion on their products. No Answer. It's not a corporate culture I want to promote in my shop and it's a shame - I think they have innovative products. Maybe the support has gotten better over time. a personal commitment to helping aquarists feel ready to make the switch to LED lighting solutions. I don't know what it's like to work with some companies that offer more expensive solutions, but Current seems to be on its own without a network. By offering me a partial swap I would be supporting these guys. Giving me someone to talk to would be a good start. Not even wanting to explain why they didn't want to do it is just a good way of losing my business. What do you think?