The benefits are that you can easily track your employees through it, you have instant notifications about their activities etc. Sometimes I feel like when an employee is working there should be no delay in getting my email for his activity or notification if he/she has sent me something via Gmail account. There isn't much benefit but as of now its good enough to get along with our needs. Tracking people's work and communication between them without any confusion in mind. Excellent service from start to finish - they have been able to accommodate my needs in every way possible, even when I was not sure of what it is that i needed! Highly recommend them for their excellent customer services as well :) Nothing at this point (yet). We are using agileone's platform because we wanted something simple yet robust with all our data kept secure online so far everything has worked exactly how expected!