I recently had a disappointing experience purchasing from HOOLOO, an internet retailer that advertises that it has a large selection of kitchen and home goods. I was eager to peruse their selection, but regrettably, I was disappointed by the results. First of all, their website was difficult to browse and poorly designed. It was difficult for me to locate the products I was searching for, and when I did, the descriptions were inadequate and lacking crucial information. I was therefore unsure of whether the merchandise would satisfy my needs or not. Even worse, the quality of the items I purchased fell short of what I had anticipated. When the wine glasses I purchased showed up, they were scratched and seemed to be of poor quality. I was disappointed and irritated because the kitchen tools I purchased were flimsy and did not perform as promised. Customer service was unresponsive and unhelpful when I called them to ask for a refund. It took me a few tries to get an answer, and when I did, they refused to give me a refund or an exchange, so I was stuck with cheap goods that were useless to me. In conclusion, if you're searching for high-quality kitchen and home goods, I wouldn't suggest HOOLOO. Overall, the experience was disappointing due to their poorly designed website, poor product descriptions, subpar goods, and unresponsive customer service. Save yourself the bother and search elsewhere for dependable and superior kitchen and home goods.