I was eager to test out Hongfa's online shop for their heating and cooling products because I am an expert in the home and kitchen sector. I was, however, incredibly dissatisfied with their customer care. I got in touch with their customer service department to ask for a replacement or reimbursement when I received a faulty product. I tried calling and emailing them several times, but I never got an answer. I was frustrated and dissatisfied with my experience because the customer support staff at Hongfa didn't communicate with me or offer me any help. I won't be doing business with this firm again and will not be recommending it to others.