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Germany, Berlin
1 Level
708 Review
37 Karma

Review on Hongfa by Doug Olson

Revainrating 1 out of 5

Customer Service from Hongfa was disappointing.

I was eager to test out Hongfa's online shop for their heating and cooling products because I am an expert in the home and kitchen sector. I was, however, incredibly dissatisfied with their customer care. I got in touch with their customer service department to ask for a replacement or reimbursement when I received a faulty product. I tried calling and emailing them several times, but I never got an answer. I was frustrated and dissatisfied with my experience because the customer support staff at Hongfa didn't communicate with me or offer me any help. I won't be doing business with this firm again and will not be recommending it to others.

Pros
  • Large selection of goods for the house and the kitchen
Cons
  • There are few available choices for international shipping.