I liked that they were very helpful with setup of my account as well providing tutorials for any questions i had! The only thing was how expensive it is compared other web hosts (i'm comparing them against Bluehost).
They also don't offer much in terms support if something goes wrong so be sure its worth paying extra money just because their customer service isn't great :) Have no problems at all using this host!! Great value considering price vs features offered - nothing really negative about our experience here thus far but will update when we do encounter issues/problems which hopefully wont happen too often due high uptime rate etc.