I like that they are not just another mapping software provider but have their own unique approach to solving problems with geospatial technology as well! They've been very helpful when it comes time selecting an application or platform; we're looking at using them more heavily now than before because there's so many options out here - what used be considered 'good enough' isn't anymore given how much choice people can make these days (and all those choices aren't necessarily better!).
We haven’t found anything yet which really annoys us about working this way though maybe some things could get easier if someone was available 24/7? The ease by which new members learn quickly within the team has made life easy too since everyone knows exactly where everything should go without having any confusion over who does certain tasks etc..