My question is directed at the vendor: why don't you mention that certain items are not covered by the warranty because they are not certified for use in 2022? Can you still use the assurance, and what steps will you take to implement it? The problem was fixed, the headphones were accepted back, and the money was refunded. Someone made a mistake with the delivery, they stated. There are a few advantages: Using them for extended periods of time causes discomfort, but the headphones themselves are functional and raise no issues (albeit the front of the box is slightly worn, though they were still packaged). Call quality is crystal clear and the music is enjoyable throughout. Negatives are listed below: When I first put them on, I didn't think they'd be uncomfortable. I tried them on for a half hour to make sure, and sure enough, that's when the discomfort sets in. Millimeter adjustments are useless once they are properly attached. I called customer service to see if I could get replacement overlays (I'd read that they fixed the problem; currently, I'm making do with small ones, but they don't stay in place and are too stiff), but they identified the headphones as being from the United Arab Emirates and not being certified until 2022.
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