I like that JALIOS is scalable (if you have more complex needs in terms of capabilities). The price point may not appeal to some users as there are cheaper products out their with similar or perhaps better services/capabilities. We used it for eDiscovery support but we realized very quickly how easy its been able switch between departments - all from one platform! The best thing about jalio is that it has an application for all my needs. I can use this software to manage my documents as well as keep track of our clients' information in one place. It's easy enough to navigate through the system without having to spend time training new employees or hiring outside help. Sometimes there are glitches with some features but they usually get fixed pretty quickly. We've been able to streamline many aspects of our business by using jalio.
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