The first one came with a broken LCD panel, but a replacement was sent immediately the next day. The support team took very good care of me, that's great! I really enjoyed using this soldering station. I just got into SMD electronics and it worked really well. Repaired a PS4 with a broken HDMI port, 2 broken video filters, 2 broken components and a broken HDMI chip. Very good value for money and appears to be well made. The time will show. Gave a 5 star rating based on excellent customer service and the replacement car was fantastic.