The most important feature for me as I use it daily in my job at work was that if we had issues with our systems not working right together - they would fix those quickly so business could run like normal! Other than this there are no problems i can think about using their software/site everyday without fail (and have been since 2014).
It has helped us integrate all aspects within one place when needed or required which improves productivity greatly especially during emergency situations but also just day-to Day operation where you need everything synced up fast!!