Review on Gaming Keyboard HyperX Alloy Origins 60 HyperX Red, Black, English by Micha Kochaski ᠌

Name: Gaming Keyboard HyperX Alloy Origins 60 HyperX Red, Black, English
Item: Gaming Keyboard HyperX Alloy Origins 60 HyperX Red, Black, English
Rating: 1

May 13, 2023

I cant believe I paid for it, the quality is disgusting.

Keyboard not working
Technical support does not respond to any of the channels (off phone, mail, form on the site),

There's no answer anywhere

Here's HyperX for you, here's support for you guys,

The HyperX brand was sold at the beginning of 2022 to Hewlett Packard,

I hoped that if PR people respond to comments in marketplaces, it means that there is a support for the brand in 2022,

But no, marketers will write that they are sorry, but in fact there are no support / engineers in 2022,

In any case, there is no one to help you with HyperX products in 2022 now,

Don't listen to marketers

It turns out that if you have a marriage, you won’t be able to consult anything, you won’t even be able to return it or fix it,

And the keyboard, for a minute, 8000,

They have three applications from me asking for help, through different channels, there is a phone and mail - no one helped or answered anything,

Not a keyboard, but a piece of plastic, upset by the purchase

I hope the retailer accepts the return.

Pros

Soft keys, pleasant keystroke

Cons

Ngenuity software killed the keyboard, The keyboard worked fine for two days until I installed the Ngenuity software, On the first day after installation, Ngenuity reset all highlight macros, they were left with only one type of highlight and the inability to use macros, The result is a keyboard without macros and with one type of backlight - whether you like it or not, On the second day, Ngenuity completely killed the backlight - the keyboard began to blink, die, cut off, The matter did not end there, the keyboard disabled a number of keys - it became impossible to print or play, This review has to be written from a phone. As a result, the keyboard worked for 1 day, After installing the Ngenuity software, it turned into a piece of plastic, When contacting support on the official website, you are informed that the HyperX brand has been sold to Hewlet Packard and support is no longer available, Can't reach official phone number I wrote to the official support mail - they did not answer, Created an application on the form through the site - did not answer