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Fernando Ramani photo
1 Level
775 Review
66 Karma

Review on SVBONY Telescope Eyepiece Astronomic Telescopes by Fernando Ramani

Revainrating 5 out of 5

Initial quality control issue but good customer service saves the day

Package arrived and looked very good. It is in a beautiful box, well packaged. When I opened it I found an eyepiece, 2 caps and a lens cleaning tissue in a separate transparent plastic case. The EP looks good and has a good sense of solidity. The mechanism runs smoothly and the EP sits flush with the focuser on my telescope (see picture). The only issue I had - and it broke the deal - it has a black spot on the lens that's visible at low magnifications. . It's not outside the lens, it's actually inside the lens; When you rotate the EP, the black dot rotates with it, but it's not something you can wipe off. It's disappointing and I will return it. Somehow the QC must have missed it. UPDATE: I contacted the seller and after a few messages back and forth they agreed to send me a replacement. I think I was dealing with a rep from Revain. The EP arrived in perfect condition. So I'm increasing my rating to 5 stars for good customer service and a good product. SVBony stands behind their product. It's good.

Pros
  • Delivery was very fast
Cons
  • Negative gift

Comments (3)

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April 30, 2023
Descent quality
March 17, 2023
Initial quality control issue, but good customer service saves the day
February 15, 2023
Good quality