HTTH got off to a great start with me when they acknowledged my order through email. This is rare and commendable--all customers like to feel there is a human being on the other side of the "Place Order" window, and when you also get a name to write to, you feel engaged. My furniture boxes arrived promptly, and even though it took my husband several hours to put all the pieces together, we were both pleased with the look and feel of the patio set, even though the weaving of the rattan on a couple of the pieces was not straight. But there was one bigger problem. A corner of one of the side chairs was not squared off, so it could not be screwed in to the rest of the chair. This was obviously a manufacturing defect, and when I notified "Monica" at HTTH, she handled it beautifully. Not only did she send me a replacement, which arrived very quickly, but she also sent me a furniture cover to thank me for my patience. This was above and beyond what I expected. So not only do I feel I got great value for my dollar, but the relationship with the company left me smiling. If I ever need more patio furniture, HTTH will be at the top of my list.
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