It was a bit hard on my neck at the beginning because of vibrating, heating and rotating metal balls. When I first put it on my back, shoulder and neck, I felt pain. However, once I moved it and applied the right amount of pressure, it was downright heavenly. I sit at the computer all day and my neck and lower back hurt a lot. Whenever I feel a pain in my neck, I go into the living room where it stays plugged in. I placed it on my neck, then on my lower back. When it turns off (massage for about 15 minutes), I return to the computer. Pressure is controlled by placing hands in the "grips" and adjusting the pressure. That's the best $35 I've spent in a long time! It's big and very good quality. I love my. If your partner doesn't want to massage your neck or back, trade your partner for this massager!
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