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Jeremy Romero photo
Palestine, Jerusalem
1 Level
757 Review
27 Karma

Review on Comfy by Jeremy Romero

Revainrating 2 out of 5

Poor Customer Service and Slow Shipping at THE COMFY Online Store

I was excited to make a buy from THE COMFY because I am a huge fan of their blankets and throws. But it wasn't a pleasant or easy ride for me. It was a disheartening and aggravating experience all the way through. To begin with, the website's design was frustrating and it lacked essential details about the available goods. The descriptions were vague, so I couldn't tell what the blankets and covers were made of or how they were designed. I contacted customer support because I was having issues, but I got unhelpful and slow responses. When I did decide to place an order, I was let down by the disorganized and lengthy delivery process. My order did not come for weeks, and when it did, the packaging was broken and the goods were different from what was advertised. Poor customer service made the return procedure frustrating and time-consuming when I tried to get my money back. Overall, I was not satisfied with my time spent shopping at THE COMFY. The slow shipping times, lackluster customer service, and incorrect product descriptions all contributed to a disappointing purchasing experience. Do not waste your time or money on THE COMFY; instead, search for soft blankets and throws at a store that cares more about its customers, like Revain or Wayfair.

Pros
  • Costs that are not prohibitive
Cons
  • Poor design innovation Slow and haphazard delivery