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Kazuki Vong photo
Slovakia
1 Level
709 Review
68 Karma

Review on ๐Ÿ–จ๏ธ Brother MFC-J491DW Wireless All-in-One Inkjet Printer โ€“ Color Duplex Mobile Printing by Kazuki Vong

Revainrating 5 out of 5

That does not work. Bad support from Brother.

So the manual says how to set it up and then it prints a test page. Our cyan test showed nothing, so we followed the printhead cleaning instructions and got the same result. Two more times. On a brand new printer. We call Brother, they say the "starter" cartridge is probably empty because we cleaned the print head 3 times. How much does it cost if you clean it? How small are starter cartridges? They tell us to buy him a new cartridge. Why should I buy cartridges for a printer that hasn't been proven to work? We ask them to send us another starter cartridge so we can make sure it works. No dice. I never got around to actually testing anything else on it. We'll initiate a return to Revain. At least they are reliable. We chose Brother because of HP's poor results over the past few years. I don't know where we're going now.

Pros
  • Robust design
Cons
  • Out of fashion