I like that the account managers are always available to answer questions and help with any issues that may arise. The software is easy to use and it is very easy to set up. The account managers are always available to help out with any issues or questions. I dislike that the software is so easy to use and can be set up in a matter of minutes and that it requires little training to use. I have had no issues with Searchlight so far. I have been able to easily find leads and have been able to get leads to follow up with. I have been using this software for several years now as well has all my other accounts with them such is easy access from anywhere at anytime! They also use it internally so you know your data safe if anything happens they can get back up quickly without having any issues or downtime while doing their work which makes me feel comfortable knowing everything works properly when needed most especially during emergencies.