The ability for our customers' data from multiple sources (IBM I/SQL) all in one place - no need anymore of having many different programs! This has reduced time spent troubleshooting issues by users who have never used this type program before AND it reduces training costs as well since they only learn 1 product instead not needing 2 separate ones now!! Nothing really so far but we are still testing out some things which should be coming soon when those go live then there will probably something else come up :) Benefits include less work needed due too errors being corrected quicker than if using two seperate products; easeof use once you get your head around how everything functions etc ; easier support process because its more simple & straight forward rather working through several steps eachtime an issue arises.