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1 Level
767 Review
39 Karma

Review on GDPR Compliance Solution by Timothy Gonzalez

Revainrating 4 out of 5

No good experience dealing eLawSpace customer care

It provides you with an overview about your current situation in terms of legal requirements for various countries/regions within Europe (GDPR). At this point it's not possible to know if we fully comply or maybe have some non-compliances due to lack knowledge/experience in certain areas which should be covered under specific sections but currently are missing from our system. We would like support so far more than what they offered us during implementation process - no one was available at least 3 times per week when needed after launch date until now. Also there were issues few months ago while implementing new modules where I had technical problems trying to solve them myself without any help since their team wasn't able nor willing too provide me such assistance via chat window. Support provided through email only although livechat exists somewhere down page. You get used quickly because everything can easily been found here even though sometimes search function could need improvement regarding number.

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Pros
  • Information about GDPR and its requirements
  • The possibility to keep track of new obligations the search function is easy to use
  • The number of new modules in recent years is growing
Cons
  • The lack of technical support during implementation
  • The inability to get live chat support
  • The inability to communicate with a human being via chat while asking questions