I like how easy it is to use this platform! It allows you all in one place for reporting/tracking goals & KPIs so no more emails or spreadsheets needed - just 1 dashboard where we are able see everything at once!! Sometimes when refreshing reports there's lag but other than minor hiccups nothing major has come up yet (and they're working hard day by days).
We've been using these tools since early 2018 before being acquired from Salesforce which helped us keep track during those times without having any data outages / issues etc..