I love how easy it is to set up and use. It's very flexible and has tons of plugins available. As far as configuration goes, it can be overwhelming at first but once you get the hang of it, it's pretty straight forward. The reporting is great and the support team is always willing to help when needed. We've been using it for about 6 months now and haven't had any issues. It's a little expensive compared to other tools out there but if you're looking for something that will allow you to monitor multiple platforms then this is the tool for you. We are able to track our server health and alert us if anything looks off.