I was looking to have some graphic designs done by someone other than myself, as i am not very good at graphics or illustrations in general! So this is perfect!! The turnaround time from initial contact with them through completion has been great - they are always quick responding when needing any changes made etc., which makes life easier too :) They also provide excellent customer support (as you'd expect!) so there's no problems here either :). Their pricing structure seems fair enough especially given their quality workmanship/designs produced; but if anything it could be more flexible regarding payment options? It would definitely help me out being self-employed working remotely sometimes without access / means available to pay via bank transfer online payments services like PayPal et al..