The most important part about this software was its ability to give us an overview report with all our key performance indicators (KPIs) within one dashboard which helped me understand my business better than before as I used it everyday by reading them every morning! It's not much but sometimes when there are too many KPIS you might need some help sorting through your information so having more filters would be nice instead if just using dates or numbers only like other similar softwares have done since their inception years ago!! This product helps improve customer satisfaction at work place because employees can now monitor what they're doing well compared against others who aren't performing optimally due to laziness etc..