I like how easy it was to use! Everything about it, really. My only complaint would be that sometimes you have to go back into your email program to see what has been sent out, because they don't give you an option of downloading everything at once. It's also nice to know when there are new emails in my inbox compared to those that were already sent. Makes me feel less overwhelmed while keeping track of all our correspondence. This helps us stay organized as well, which we've found helpful for multiple purposes and situations such as meetings or even business trips.