I've had mine for a few months now. I was easy to install, it's well made and I don't think I got ripped off. However, this does not apply to Starbucks-style coffee cups. If you don't push the cup into the cup holder so hard that you risk dropping the cup, the coffee cup will detach from the cup holder and fall out. I've dumped at least half a dozen cups of coffee this way on the Southern California freeways. It is perfect for small water bottles. I mainly use it for driving in California. It can be used for coffee cups as long as you remember to put the cup down again. Forget it and you won't be drinking coffee and it will be on your pants and on your bike (I mounted mine on the front skid plate on my Road King). Over time I will replace the holder with one that will hold a Starbucks style mug or I may even make my own. A pillow holder with a third of a tennis ball underneath is all you really need, not all that fancy stuff.
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