I took it out of the plastic packaging and the metal handles fell off before I could use it. The small clips holding the buttons in place were already broken. I've never seen it done so cheaply. Big disappointment. You'll need to buy super glue or something to hold these handles in place. UPDATE: NWM Innovations/High Road sent me a replacement. These storage boxes are really good and store a lot of things. However, cheap fake metal pens are disappointing. The refill handles are still loose, it's just bad design. I will find a way to fix this error so they don't crash again. I think this item would be successful if they had a cloth handle instead of a metal handle. Overall I am happy with the product and have changed my rating to 5 stars. Can't fault the company, it's just an odd choice to use metal for the handle.
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