The best thing about this product is that it has an inbuilt tool to perform troubleshooting as well as provide remote access for users who are not able to connect with their system due to any reason. There should be more options available while performing some tasks like creating new user or resetting password. I have used this software since long time ago but never faced such problems before. It was very easy to use and understand. This helped me solve my all issues related to the computer easily without having to go anywhere else.