I like that we can choose from over 100 different plans (including dental) and have access to specialists who can help us understand our options along with the costs associated with them. We also love the fact that they are open 7 days per week, 365 days a year! It's been difficult finding someone available at all times, but this is definitely worth it. Benefits haven't changed much since we first started using their services about 3 months ago. They're always willing to make changes as needed, which has helped me get more comfortable navigating my plan selections.