I was very excited when I received this product. The solid, well-constructed feel of this device was impressive. The backlit ports promised to make it easier to connect in low-light conditions. It turned out to be the perfect USB expansion module and well worth the investment. When I plugged it into my computer, everything lit up exactly as expected. However, when I plugged in a plain USB memory stick, nothing was logged. I've tried every port. All ports are dead. Wow! Something was clearly wrong. How could such a reliable and beautiful device not work? I emailed the company directly and to my shock and delight. They immediately responded with great care and sympathy! In their reply they asked for my contact details and said they would send a new block immediately. and there is no need to return the bad block! Two days later, the new device was delivered by express service. I plugged it in and voila! It works great! I could not have been more enthusiastic and satisfied with the responsiveness of their service department. They provided a quick and hassle-free service that is rare to find in today's world. Two thumbs up + five stars and ultra respect for their amazing 3 year guarantee! If you're looking for a great USB expansion module, this is a triple win in every way: warranty, responsiveness, and great looks and functionality. I would buy it again without hesitation. Thank you SmartDeluxe!
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