I like that they can help me with anything from simple questions about my business, all of their services are great! They have helped us so much by giving tips for our emails as well helping set up newsletters etc., it's easy working together through everything we need done because no matter what you're looking at he is right there next him explaining things or answering your question quickly!! We haven't found any downsides yet but if something comes along then please let them know immediately. It has been amazing how helpful these guys were during this process & now when i get confused (which happens often)they always come back quick w/ an answer before long :) The fact its free makes such good sense too cause everyone needs some sorta boost while getting started ;).