The system is easy enough for us as newbies in this field (we're not) but also has great features that allow more experienced users such flexibility when it comes time to configure our monitoring equipment or troubleshoot issues with clients who are paying customers! We've had no problems so far using these systems; they work just like any other software out there - sometimes better than others depending upon your business model/needs. I haven't found anything we dislike about them yet either though if something does pop up during my day job hours then i'll be sure let everyone know right away because its been working well thusfar!!