I love that it's free! And being able to have multiple devices connect at once makes life easier when working from home or traveling through different locations. The connection speed can be slow sometimes depending on my internet provider and what time of day it is. But overall I think this service has been great so far. It does not require any special software installation which is really nice as well. I'm currently using it with three computers and one tablet. Having all those connections open at the same time causes some lag but otherwise it works pretty good.